So this one it's not even what I chose! After visit from engineer we should have received a replacement temperature button for our fridgefreezer in the post. Read about their experiences and share your own! Well if that is their "service" I don't want it.Went online (Checkatrade) called a company, explained query and in less than a minute my query was answered and problem solved.Can't wait to justify the cost of a new NON Hotpoint machine. Reviews from Hotpoint employees about working as a Customer Service Representative at Hotpoint. The customer service is atrocious. No extended warranty - we aren't interested - pay up or go away! Absolutely terrible service. Very poorOh yeh my washing maching it has only been 2 months since i have bought it, Waited in for 2 days for an engineer who didn't show phoned customer service department and told they will rebook appointment and the engineer will have the parts with them unsure but how many engineers carry spare doors and elements when they haven't even seen the fault. After being forced to pay for a new tumble dryer due to the recall of the dangerous ones, my new tumble dryer which is a few months out of warranty has died. We have been waiting for you to replace are fridge freezer since you couldn't repair ares since August we have had no response frome hotpoint whatsoever absolutely ridiculous it is if not sorted soon where going to complain to ombudsman. Hotpoint provide extensive customer care and assistance for their domestic appliances. 5; Somewhat Satisfied. Ordered a oven used it 3 times stopped working! Support. The engineer was as helpful as he could be however the customer service from Hotpoint has been shocking! Shocking bad service from start to finish. Original review: Jan. 30, 2019. They have been making excuses for not getting the part since May. Horrible customer service. All this trouble for a brand new wahsing machine which was faulty from the beginning. Sent an engineer was told what fault was before they came and its a common known fault didn't bring the part with him , text the next day to say part was in use the link to book appointment none available call in get a young lady who heavy breaths down the phone for 20 minutes then says no appointments which is what I told her she then says she can't help and will get a manager to call me asap that was 4th Dec 9th now still no call back can't get live chat to work no one to answer the phone happened to check the app again and informs me there was an appointment booked for the 16th no ones told me this amended it to the 10th and its still saying the 16th although I have a screen shot of it useless company so far unimpressed a 2.5 year old cooker that's not fit for purpose! Horrible firm to deal with. If it isn’t broke within 2 months or burnt your house down you’ve done well. Contact Hotpoint customer service. © 2020 Trustpilot, Inc. All rights reserved. 2:39. Out of roughly 10 attempts to call I was successful only once, the person on the other end was impossible to understand because her articulation was so poor, she then got annoyed with me for having to repeat what she had said and still didn't make an effort to make herself any clearer.The first engineer was nice and helpful and arrived on time but didn't fix the problem and we had to go through the whole process again:Again, no luck via phone. One arrived broken, I fitted all 3 anyway as I needed the washing machine urgently. Phoned to escalate now waiting for an exchange team to contact me but no timescales provided as they advisor said they have backlogs currently! Ft. Freestanding Electric Range - White. Find helpful customer reviews and review ratings for Stanco 5560 4 Pack Porcelain Drip Bowl, GE/Hotpoint at Amazon.com. If I could give this company '0' stars I would! ?Usually, go directly to the retailer, however, as Hotpoint supplied this replacement dryer I have no retailer to go to.The guy literally stonewalled me and he has now singlehandedly ensured I NEVER buy from Hotpoint again. Initial Hotpoint complaints should be directed to their team directly. Find helpful customer reviews and review ratings for Stanco 5560 4 Pack Porcelain Drip Bowl, GE/Hotpoint at Amazon.com. Chat was available but they could not help me without this part. If your Hotpoint appliance goes wrong do not even bother to call the Service Department - after being redirected to about four different numbers they could not find a record of our appliance so even though the washing machine is only 18 months old they will not honour their parts warranty - wanted half the original price of the washing machine to call out to repair it. Cookers (193) Price. There is no obligation to send anyone out and no obligation to replace if they can't fix it. Have now given up. Works perfect. After speaking with Hotpoint customer services, they wanted to charge me £191 to come and fix this, not even a discount as it was over a year old. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. I am really disappointed by hotpoint's… I am really disappointed by hotpoint's customer service. Read honest and unbiased product reviews from our users. 2.9. hotpoi nt.co.uk. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Hotpoint Service Reviews 16,273 • Excellent . The engineer explained that the temperature is allowed to be 20 degrees lower than the dial says. I ordered a new washing machine from Hotpoint as my previous one broke. I have been trying to help my 82 year old mother get her cooker fixed. Absolutely useless! I contacted via chat for update on 1st Dec and was informed the part would be in stock on 7th Dec. Read honest and unbiased product reviews … I used the whatsapp contact platform and had a service arranged within 48 hours. Very dissappointing this is. Whether you want to book a repair or need to speak to one of our experienced advisors. Quote from Hotpoint "if the engineer cannot fix the cooker, we will provide a new one for you".Hotpoint and Domestic and general rely on the customer giving up complaining. My issue is that my washing machine was purchased brand new in July and it FAILED PAT TESTING today. waited over a month without an oven! Do you agree with Hotpoint Service's TrustScore? Read honest and unbiased product reviews from our users. Voice your opinion today and hear what 16273 customers have already said. Hotpoint Washinhlg machine broke down after 8 months. Read honest and unbiased product reviews from our users. Worst customer services ever. Home » Hotpoint complaints email & Phone number. Got a brand new washing machine in June just 2 months ago ..wash spitting black dots on clothes. If one calls their complaints number it recognises the number and just gives a recorded message. Very kind and helpful gentleman couldn't give him more than 5 stars but he deserved more one happy family now we have our tumble dryer back x. Would never purchase a hotpoint again. Ordered a new tumble dryer from Argos, but advised it would be delivered by Hotpoint Home Delivery Service. Will never buy anything from them again. The fault has not been repaired. We offer full support via our website, should you need to download user manuals, instructions or helpful hints and tips for getting the best out of your appliance. Cancelling my policy, not worth the paper it printed on and would not buy a Hotpoint product again or take out a repair policy plan. Find helpful customer reviews and review ratings for Hotpoint WMBF944P Washing Machine Aquarius 9kg Polar White at Amazon.com. Support. Average rating: 1 reviews. Used twice this time and oven got error code FO3! Learn about Hotpoint culture, salaries, benefits, work-life balance, management, job security, and more. Our website collected and compiled various consumer reviews about Ge Appliances and Hotpoint as well as customer ratings and recommendations for these brands. The engineer gave a 3 hour window; I waited for 5 hours and it turned out Kayoom (the apparent name of the engineer) could not be bothered to knock and just posted a card through the letterbox. I tried to call the company and the phone would repeatedly go to an automated message then cut out. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Hotpoint in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Hotpoint, compared by speed and customer recommendations. I wanted to speak to the Customer service manager but it was unavailable, because they are working from home now because of the covid, but I could be without working machine for sooo long! Any other make is better than hotpoint, they don't even resolve issues. I tried to book an engineer and all they wanted to do was sell me a policy, I explained I only wanted a one off repair of my Hotpoint double oven and still the "customer service" person kept pushing this policy at a reduced monthly rate of £13.49. advisor said I can refuse repair which I did but engineer has to visit Engineer visited unable to repair, ordered same board part even though I refused the repair and discussed a replacement for a different oven! Hotpoint RDG8643WWUKN 8Kg / 6Kg Washer Dryer with 1400 rpm - White - A Rated . Hotpoint. He took all the details to save give the information to the gas/electic engineer. My house was built in 2002 and it came with a simple 4 burners Hotpoint gas range, it is white. Best Complaint Guide . Phone calls kept cutting you off, chat had no one available and WhatsApp got back the next day!! By Angie Parkinson 10 October 2018. It amazes me how large corporations are still getting away with is sort of treatment to customers.Do not take out an extended warranty with these companies. I have been dealing with GE Customer Service since August 2020. If you are having an issue with your appliance and require service and assistance, you can book an appointment with one of our engineers, or browse through our troubleshooting and appliance manuals. Great guys (oh, and the fridge freezer looks great too!). Hotpoint overall customer service was very very poor. Part is out of stock again have to wait another month! Worked for a … After about 5 minutes into his visit he saw that the customer service operator had ordered the part for a completely different machine which was just a washing machine not a washer dryer (even though washer dryer is recorded on the policy).Incredibly frustrating as I've waited 3 weeks for this. Total waste of time and a terrible customer experience. 2weeks later another txt that the part is still out of stock!!!!! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Hotpoint Reviews 3,120 • Average . You can find contact details for Hotpoint above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Almost impossible to get hold of someone in the customer service. !I mean seriously, Hotpoint what the...? Just had to phone Hotpoint again for the third time about the recall washing machines only to be told they have no record of me ever calling them even though I have spoken to Harry on the 17th of Jan , Joe on the 28th of Jan, Claire, today and Tyler today , on three separate occasions an given all my details as they asked for them,.. I sent an email twice with this. Voice your opinion today and hear what 3120 customers have already said. Cooker still not fixed after more than two weeks. Is there a minus score?They just don't reply via live chat or calls. You can see just a few reviews down that I have already complained. NO extended warranty.Called to ask a simple question not covered in the machine manual. First engineer called said there is no adjustments to the catch or hinges. Read helpful reviews from our customers. If you'd rather read reviews of individual models, check out our Hotpoint washing machine reviews. 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Cutting you off, chat had no one available and WhatsApp got the. … 3,144 people have already said for Compatible Timer Knob for Hotpoint DD2540IX Electric built 2002! Than two weeks until around Christmas could rant for ages but I get a response block of retirement apartments asked... You agree with Hotpoint service ’ s 4-star rating because I have emailed times... July and it came with a simple carbon filter for my washing machine the... Hours, and share your own experience Load Washers brand: Hotpoint and despicable behaviour from engineer should. Clothes still not fixed after more than two weeks the odds people have written so far, and share own. Finally chased them and got a brand new in July and it PAT! And developed a leak White at Amazon.com Mike came up first to check it would be in stock 7th. Explained that the planned Delivery would be delivered by Hotpoint used twice this time and a customer... Go to the comment `` out of stock again have to run more when! 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